SPECIAL ASSISTANCE

THE COMPANY 'MANAGEMENT
Airgest SpA is the management company of Trapani, which according to the current regulations, provides essential and free assistance to all persons with disabilities or reduced mobility (eg, physical disability, mental disability or  for age reasons).

Airgest S.p.A.
Registered Office and Operations: V. Florio Civil Airport, 91020 Trapani (TP)
Contact: tel 0923.610111, fax 0923-843263, E-mail: info@airgest.it.

HOW 'TO REQUIRE SPECIAL ASSISTANCE
The request for assistance and special needs of passengers with disabilities or reduced mobility must be reported to the airline, its agent or the tour operator who then have the obligation to forward them to the airport manager departure, arrival and potential transit. The request must be made preferably at the time of reservation or in any case at least 48 hours before the flight departure, to ensure the organization of the service

The following codes of IATA services that may be required of operators are:

WCHR
(WHEEL CHAIR RAMP)

Passenger who can walk independently within the aircraft, and go up and down the stairs, but who needs a wheelchair or other means of transport to travel long distances within the airport.

WCHS
(WHEEL CHAIR STAIR)

Passenger who can walk independently within the aircraft, but he cannot go up or down the stairs and  needs of a wheelchair or other means of transport to move around the airport.

WCHC
(WHEEL CHAIR COMPLETELY)

Passenger immobilized, who needs a wheelchair to get around and requires assistance from arrival at the airport until the end of the flight and out of the airport.

DEAF

Passenger with hearing impairment or hearing and speech.

BLIND

Passengers with impaired vision (blind and visually impaired to distinguish)

DEAF/BLIND

Passengers with impaired vision and hearing, and needs the assistance of an attendant to move.

DPNA

Passengers with intellectual or behavioural problems

The air carrier provides a service tailored to meet the specific needs of PRMs who may request additional information regarding the method of 'assistance required, possible transport / use of medical equipment and / or mobility aids, possible need to travel with recognized assistance dogs.

AT THE AIRPORT
The PRM who goes directly to the check-in must occur:

  • 1) at the appointed and published time by the air carrier or its agent or the tour operator, or
  • 2) if no time is stipulated, Regulation 1107/2006 provides for at least two hours before the published departure time.
The PRM system to the point of contact within the airport boundary must occur:
  • 1) at the appointed and published time by the air carrier or its agent or the tour operator, or
  • 2) if no time is stipulated, Regulation 1107/2006 provides for at least two hours before the published departure time

The contact points are designated areas where people with reduced mobility can go to communicate their arrival and request assistance. Here are the contact points at the airport of Trapani:
  • Point request assistance available outside on the sidewalk near the entrance departures
  • Ticket Information Office, SALA AMICA ROOM
The airport provides the following services:
  • 18 parking spaces in the immediate vicinity of the AIRPORT ENTRY / exit
  • dining ROOMS on the ground floor where find the specialist staff
  • wheelchairs available inside the hall friend
  • doors equipped with sound amplification system at the ticket office located on the ground floor.
  • "ambulift" for passengers in wheelchairs with elevating platform to allow easy boarding into the aircraft.
The airport operator in accordance with the standards of quality lends to the PRM passenger forms of assistance in accordance with the provisions of Annex 1 to the circular ENAC January 2nd July 8, 2008, which allow you to:

  • communicate their arrival at the airport, using the designated points of the terminal;
  • Move from a designated point to the check-in;
  • comply with the formalities of registration of passenger and baggage;
  • carry out inspections of emigration, customs and is ¬ safety;
  • embark and disembark from the plane, the provision of lifts, wheelchairs, etc..;
  • proceed from the aircraft door to their seats;
  • store and retrieve baggage and any wheelchair or other aid on board;
  • come to receive the baggage reclaim area;
  • be accompanied to a designated point;
  • take connecting flights with service inside the terminal;
  • be able to go to the toilet in case of need;
  • be able to be assisted at the airport, on request, from your companion;
  • receive prior notice of 48 hours, ground handling for all the equipment needed for mobility;
  • receive assistance on the ground for assistance dogs, where appropriate;
  • have access to information on flights.
COMPLAINTS
For reporting complaints link - suggestions and complaints


PRINTABLE INFORMATION
LINKS

BACK TO TOP ↑

www.airgest.it - official website of Trapani Airport