Quality
Quality management system
The Quality Management System is managed by Airgest placing at the center of its interests the attention to the passenger and the full satisfaction of the customer in general towards whom it offers increasingly higher and continuously improving standards of services.
In implementing its Quality Management System, Airgest has set out to:
- Improve business processes and therefore the quality of the services provided, for the purpose of full satisfaction of internal and external customers;
- Seek a recovery of efficiency of structures, logistics and processes through rationalizations, examples, identification of specific indicators and consequential measurement of performance. All this in order to obtain an integrated process management model;
- Introduce more and more the values of human resources involvement, the strength of the method, the tools of problem solving, improving internal and external communication;
- Acquire the skills for the development, maintenance and continuous improvement of the Quality Management System on a permanent basis.
As manager and handler of the Trapani airport, Airgest obtained, on 20 May 2016, the certification by the Certification Body Bureau Veritas Italia S.p.A. of its Quality Management System according to the ISO 9001 standard, for the following field of application: "Design, provision and monitoring of ground handling services for aircraft, passengers, luggage. Management and monitoring of airport safety. Design and management of infrastructures".
This recognition is a guarantee of the management of activities in accordance with management and operational procedures, the performance levels of which are constantly monitored in order to ensure the prompt adoption of solutions that are always aimed at meeting the needs of its users.
Quality policy
Airgest's MISSION is to promote the airport's brand reputation through the quality of the services offered to users with precision, punctuality, professionalism and courtesy, in compliance with the control and safety standards of the concession infrastructures and ground handling services.
For this reason, it is constantly committed to pursuing and improving Quality objectives through the Quality Management System, promoting as core values:
- INTERNAL AND EXTERNAL CUSTOMER ORIENTATION: the entire organization is focused on achieving objectives oriented towards safety, professionalism and courtesy.
- SUPPORT FOR THE MOBILITY OF THE TERRITORY: all its activities aim to promote the mobility of citizens and businesses, promoting air connections, a driving force for the promotion and tourist and economic development of the territorial catchment area.
- WORK ORIENTATION BY PROCESSES: in carrying out its work, it operates in a structured and systematic way, with constant measurement of performance. This ensures that high results are achieved with optimal use of resources.
- STAFF PARTICIPATION: Through continuous updating, its Collaborators increase their knowledge and skills. This ensures that they operate in full autonomy and responsibility with high-quality services.
The Airgest Policy is a dynamic document that is periodically reviewed to align with historical and organizational scenarios. It is advertised to its Employees and available to its Suppliers and Customers and to those who request it.