THE MANAGING COMPANY

Airgest S.p.A. is the managing company of the Trapani Airport; it provides compulsory and free-of-charge assistance to all disabled persons or persons with reduced mobility (e.g. physical or mental impairments or age).

Airgest S.p.A.:
Legal and Operating Headquarters: Civil Airport V. Florio, 91020 Trapani-Birgi (TP)
Contact info: phone: +39 0923-610111, fax: +39 0923-843263; E-mail: info@airgest.it

HOW TO REQUEST SPECIAL ASSISTANCE

All requests for assistance and special needs of disabled passengers or passengers with reduced mobility must be notified to the airline or their agents or to the tour operator which booked the flight, which will then notify them to the departure, arrival and transit airports. The request must be preferably submitted at the time of booking or purchase, and, in any case, at least 48 hours before the departure of the flight, to allow organization of the service.

Here are the IATA codes of the assistance services which can be requested to the operators:

WCHR
(WHEEL CHAIR RAMP)

Passengers who are able to walk independently within the aircraft, and ascend or descend the aircraft access stairs, but require a wheelchair or other means of transport to cover long distances within the airport.

WCHS
(WHEEL CHAIR STAIR)

Passengers who are able to walk independently within the aircraft, but who are unable to ascend or descend the aircraft access stairs, and require a wheelchair or other means of transport to cover long distances within the airport.

WCHC
(WHEEL CHAIR COMPLETELY)

Paralysed passengers, who require a wheelchair to move and assistance from the time of arrival at the airport, during the flight and while exiting the airport.

DEAF

Hearing or hearing/speech impaired passengers.

BLIND

Passeggero con menomazione della vista (distinguere non vedente e ipovedente)

DEAF/BLIND

Visually and hearing impaired passengers who require a helper to move about.

DPNA

Passengers with mental or behavioural issues

In order to offer a service tailored to the needs of PRM passengers, the airline may require additional information concerning the assistance request procedure, the transport/use of medical and/or mobility equipment, the need to travel with recognized assistance dogs.

AT THE AIRPORT

PRM passengers proceeding directly to the check-in counter must:

  • 1) be there at the time agreed and published by the airline or by the tour operator;
  • 2) if no time is stipulated, no later than 30 minutes before the scheduled time of departure (pursuant to EU Regulation 1107/2006).

PRM passengers arriving at the designated point within the airport must:

  • 1) be there at the time agreed and published by the airline or by the tour operator;
  • 2) if no time is stipulated, no later than 30 minutes before the scheduled time of departure (pursuant to EU Regulation 1107/2006)

Designated points are dedicated areas where passengers with reduced mobility can communicate their arrival and request assistance. Here are the designated points for the Trapani Airport:

  • Help point available on the outer side walk, near the Departures area
  • Ticket Office, Information Office, Courtesy Corner

The airport provides the following services:

  • 18 reserved parking spaces near the entrance/exit doors
  • Courtesy Corner where passengers can wait for the help staff, on the ground floor;
  • wheelchairs available at the Courtesy Corner
  • help desks equipped with sound amplification system at the ticket office on the ground floor.
  • “ambulift” for wheelchair passengers, with lift table to allow easy boarding onto the aircraft.

In compliance with the quality standards, the airport manager provides the assistance services to PRM passengers free of charge, pursuant to the provisions of Annex 1 to Memorandum ENAC GEN 02 of 8 July 2008; the services include:

  • notification of the passenger arrival at the airport, using the terminal designated points;
  • moving from a designated point to the check-in counter;
  • fulfilling passenger and baggage registration procedures;
  • carrying out emigration, customs and safety checks;
  • boarding and disembarking from the aircraft, through lifts, wheelchairs, etc.;
  • going from the aircraft doorway to their seat, and vice versa;
  • storing and retrieving the baggage, wheelchair or other aids on board;
  • retrieving the baggage from the reclaim area, carrying out the relevant checks;
  • being accompanied to a designated point;
  • reaching connecting flights when in transit, with assistance within the terminal;
  • reaching the toilet facilities, if required;
  • being assisted at the airport, upon the helper’s request;
  • receiving, prior 48 hour advance notice, groundhandling services for all mobility equipment;
  • receiving services for recognized assistance dogs, if required;
  • accessing flight information.

INFORMATION AND COMPLAINTS

COMPLAINTS
To report complaints: – feedback and complaints

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